A Tenants guide to Winter

Posted on Tuesday, 08 December 2015 Posted in Letting by Paula Smith

A Tenants guide to Winter

Winter is nearly upon us, which means long nights, sub-zero temperatures and the risk of frozen pipes.

When pipes freeze you risk a lot more than just having no water for bathing, laundry or cooking. A burst pipe could mean damage to personal property and potentially expensive repair work. Fortunately, it's easy to reduce your risk of this happening. All you have to do is follow these simple steps and together we can help make sure that your water keeps flowing all winter long.

  • Fix dripping taps- a small trickle of water can freeze and completely block the pipe

  • Find your internal stop tap/valve. It’s usually under the sink

  • Make sure doors and windows from unheated parts of your property are kept closed and minimise any draughts from outside.

  • Leave the heating on low when you are away and leave a key with a friend or family member who can check the house regularly.

  • Note our office will be closed over the Christmas period


    What to do if your pipes do freeze

  • Turn off the water supply at the stop tap/valve.

  • Thaw along the pipe, starting from the end nearest the tap.

  • Don’t use a blow lamp or naked flame.

  • Put hot water bottles or a thick cloth soaked in hot water over the frozen pipe or use a hair dryer at its lowest setting to thaw pipes. Be careful not to warm them too quickly or they may burst.

  • Don’t leave taps dripping or running. The water may not flush down the plug hole if the pipes below are frozen.

    If a pipe does burst

  • Turn off the stop tap/valve.

  • Try to block escaping water with thick cloths or towels.

  • Open all taps to reduce flooding.

  • Call a plumber.

Don’t forget to turn off taps once the problem is fixed to avoid further flooding.

For more information about protecting your pipes from freezing this winter, look for your leaflet in the post, visit niwater.com or call Waterline on 03457 440088.

If you have checked the pipes on your property and they are not burst or frozen, and you still have no water supply, contact NI Water on 03457 440088.